Comments on: How to Deal with Angry People (or Wisdom from the Customer Service Industry) http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry Personal development meets professional aspiration Sat, 26 Jul 2014 18:30:00 +0000 hourly 1 http://wordpress.org/?v=3.9.1 By: Islam Pakhtoon http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-10046 Fri, 08 Jun 2012 19:52:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-10046 Amazing article so much i’ve learnt

]]> By: Y8 http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8711 Tue, 13 Mar 2012 02:06:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8711 Nice, thanks for sharing.

]]> By: Friv http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8710 Tue, 13 Mar 2012 02:05:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8710 i like it and very enjoyed.

]]> By: Aubrey http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8380 Wed, 22 Feb 2012 00:48:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8380 Nice tips!

]]> By: friv http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8347 Tue, 21 Feb 2012 18:59:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8347 very amazing opinion and as ususal, i like it and very enjoyed.

]]> By: y8 http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8343 Tue, 21 Feb 2012 18:55:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8343 First time here. Awesome blog and great post. Well done.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8319 Mon, 20 Feb 2012 17:27:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8319 That’s a really good idea. It keeps things professional and amiable, plus it gives the person an additional chance to calm down and reconsider their reaction.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8318 Mon, 20 Feb 2012 17:26:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8318 Excellent suggestion!

]]> By: suea http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8299 Sat, 18 Feb 2012 20:12:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8299 I have found that oftentimes just letting them vent and get it all out first works well. I’ve let people rant on and then have them say, “Are you still there?” They often want to get a rise out of you, so when you don’t let them, they often stop. And, yes, I then try to get to the issue of why they called and see if I can resolve it. Sometimes they’re just having a bad day and whatever caused them to call is just a part of why they’re angry/frustrated.

]]> By: Michelle http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8260 Fri, 17 Feb 2012 01:23:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8260 Not only speak slowly, speak quietly. This way they’ll have to shut up in order to hear what you’re saying. Works like a charm. I use it with kids, too.

]]> By: Elayna Scott http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8238 Thu, 16 Feb 2012 19:58:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8238 I know it is hard to listen over the phone to someone esculating about an issue. Doing all the above things are great. I also find it effective to send them a thank you email for sharing thier feelings and a recap of what you understood the conversation resolution if their was one. If not, letting them know that you are willing to let go of the esculation and deal with the real issue makes you look good and you dont want to stop the engagement. Sometimes a “thanks for communicating” email bridges that gap.

]]> By: Fadi El-Eter http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8202 Wed, 15 Feb 2012 13:39:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8202 I wonder what kind of business you have or work in!

]]> By: Jrandom42 http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8179 Mon, 13 Feb 2012 21:58:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8179 Can’t tell if they’re armed until you’re looking at the business end of a knife or gun.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8176 Mon, 13 Feb 2012 20:28:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8176 Obviously that wouldn’t fall under the typical situations covered by a general tips post.

]]> By: Jrandom42 http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8175 Mon, 13 Feb 2012 20:25:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8175 These tactics only work if the angry customer is not armed.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8174 Mon, 13 Feb 2012 18:49:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8174 Exactly. People are so used to hearing excuses, justification, and getting the run-around that they’re often taken aback when someone genuinely admits they were wrong and are sorry for it. If you’ve made a mistake, you can’t undo it; but admitting it and apologizing can go a long way towards amending things.

Good point about knowing what you’re apologizing for–an “I’m sorry” can seem hollow if you can’t say, “I’m sorry for ______.”

]]> By: BrennanAnnie http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8173 Mon, 13 Feb 2012 18:14:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8173 I cannot tell you how right you are about the apology thing. I tell my kids all the time that an apology will get you further than you can imagine. Half the time that is all people are looking for. But you do have to listen first so you know what you are apologizing for. An apology cannot be genuine without that. Great post. Thanks for sharing.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8172 Mon, 13 Feb 2012 18:04:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8172 That’s a good point–you can explain to the person that you want to really understand what they’re saying, but you can’t unless they can explain it calmly and politely. That tells them they need to bring it down a notch while also enforcing the idea that you’re there to help.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8171 Mon, 13 Feb 2012 18:03:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8171 Wow. Sounds like you’ve had quite the bad experience. While there will also be that extreme person who will take things to a ridiculous level, these tactics do work with most mature adults. I’m sorry to hear you’ve apparently encountered one who wasn’t.

]]> By: Jrandom42 http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8170 Mon, 13 Feb 2012 17:56:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8170 And then they call your supervisor and then the vice president of customer relations, and then they spread scurrious lies on Facebook, and other social media outlets. Finally, Anonymous takes up their cause, ferrets out all your personal data and then posts it on the web for everyone to see and ridicule.

]]> By: Cordelia http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8169 Mon, 13 Feb 2012 17:26:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8169 These tips are definitely a lot easier said than done. But the more you do them, the easier it does get. (Not to say that even the most veteran customer service rep doesn’t occasionally loose his cool too.) :)

]]> By: LuSundra http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8168 Mon, 13 Feb 2012 17:20:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8168 Ha! I have to resist the urge to snap back. Sometimes it works, and sometimes the other person is just so belligerent that you just can’t help it. This is a work in progress for me. I appreciate the post.

]]> By: Jezreel Ricafort http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8166 Mon, 13 Feb 2012 12:54:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8166 If the customer is angry just tell him/ her that if he never talk nice and appropriately i will hang the phone.

]]> By: Nadel Ricafort http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8165 Mon, 13 Feb 2012 12:52:00 +0000 http://blog.brazencareerist.com/?p=5681#comment-8165 Just to your best to convince him/her to calm down so that he/ she can deliver the message or complain to you accurately.

]]> By: Coping with the Stabby Days | Cordelia Calls It Quits http://blog.brazencareerist.com/2012/02/13/how-to-deal-with-angry-people-or-wisdom-from-the-customer-service-industry/comment-page-1/#comment-8164 Mon, 13 Feb 2012 12:19:34 +0000 http://blog.brazencareerist.com/?p=5681#comment-8164 [...] Bonus Points.  Remember how you feel in moods like this for those times you’re faced with someone who seems to be in a stabby place themself.  It can be easier to deal with angry people if you remind yourself how you feel when you’re like that.  For more tips on dealing with people in hostile moods, check out my post over at Brazen Life today, How to Deal with Angry People (or Wisdom from the Customer Service Industry). [...]

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